OSS/BSS systems are at the center of Network Operator’s operation. With the rapid growth of communication services and technologies, maintaining those systems is extremely complicated and costly; but it is essential too, as customer demand for an always wider range of services to be available.
While the biggest players can handle such investments and costs, small and medium sized operators will find it very difficult.
The complexity of services and systems to maintain is the same regardless of the size of the operator. This means that they need to maintain such systems with smaller IT teams, while delivering the new services faster to remain competitive.
License-based solutions for OSS and BSS are simply too expensive for small telcos, and it is hard to retain personnel skilled on such operations.
Cloud-based delivery model provides pre-configured solutions, available on-demand. They require very little investment in capital and relieve the operator from the management and maintenance of the needed infrastructure. Above all, they let these small operators provide services at a competitive cost even if the volumes are low.
Some major solution providers have already seen the potential of this business model and are actively investing in it and developing strategic partnership to deliver cloud-ready real-time converged billing and customer care platform for communications service providers across the globe.
Betsy Pridmore, Director Application Platform at Microsoft said, “As networks, devices and applications continue to feed into the data explosion, communications service providers need to assess how their systems are not only able to manage today’s needs but are ready for tomorrow’s challenges.”