Tag: Asia

Transformation of OSS and BSS Systems Key to Growth for Service Providers, Finds Frost & Sullivan

Service providers in the Asia Pacific are experiencing a changed market landscape. Falling average revenue per user (ARPU) for voice, increasing demand for mobile Internet, convergence everywhere (network, services, devices, and industries), and intense competition are necessitating operational efficiency, combined with innovation in rolling out new data services.

Operations and business support systems (OSS/BSS) are the heart of successful business operation, supporting the service providers’ day-to-day operations as business entities.

To drive down costs and remain operationally efficient, and to maintain sustained growth in business, it is very important to follow the trends in OSS/BSS systems and transform to respond efficiently to fluctuating customer demands. Service providers around the world have started responding to technology and regulatory changes by investing billions to enable their networks to deliver converged services in this Internet-driven communications ecosystem.

New analysis from Frost & Sullivan ( http://www.carriernetworks.frost.com ), OSS BSS Transformation in Asia Pacific , finds the market is witnessing a period of transition, and service providers are transforming into customer-centric organizations with newly enhanced networks and robust infrastructures.

“Customer ‘life changing’ services are on the rise; they are a combination of network capabilities, content, and user device features for addressing customer preferences defined by business, social or personal needs,” says Frost & Sullivan Research Analyst Vikas Chanani. “Evolving IP network and technologies are facilitating the interaction of media and entertainment content along with network services.”

The most fundamental OSS/BSS capabilities and the building blocks that must be part of every customer-centric and business transformation strategy going ahead are Unified Real-Time Rating/Charging, Integrated Network Management, Data Analytics and Business Intelligence, and Customer Experience Management.
The biggest challenge for service providers is to meet the exponential increase in demand for data services. The increasing gap between data and revenue is of major concern for them.

This growing demand for data is the result of increasing penetration of smart phones, also driven by demand for video, social media networks and other enterprise data services.

“To remain competitive in this ever-changing marketplace, service providers must be attuned to the subtle nuances of the market,” says Chanani. “They must optimize and transform their existing networks to sustain growth levels and meet the changing needs of consumers by rolling out value-added offerings.”

OSS BSS Transformation in Asia Pacific is part of the Communications Infrastructure Systems & Software Growth Partnership Services program, which also includes research in the following markets: Web Analytics Engines: Do You Know Where Your Customers Are?, Tough New Business Drivers -The Business Case for Convergent Billing, and Cross Industry 2.0 New Business Models: The Business Challenge and Orchestrating OSS BSS for New Revenue. All research services included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants.

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India Telecom Conference looks towards the future of this giant market

India Telecom 2010

The fifth series of India Telecom conference was held in New Delhi last December. This was the opportunity to have a closer look at this enormous emerging market for Telecoms.

The Indian telecom and specifically the mobile market has been one of the biggest growth stories of the last decade. Such has been its meteoric growth that the mobile share of telecom revenue increased from a meager 34% in 2004 to more than 76% of overall revenues in 2009.Telecommunications network grew by over 40 per cent during 2010 with addition of 216.13 million connections. With 700 million connections, Indian Telecom Network is now the largest wireless network in the world.

However, the theme of India Telecom 2010 was ‘Broadband for All’ for a good reason: There is a dire need of stable policies as the broadband draws long term investment. So far, Broadband penetration in India is  not even reaching 1%, one of the lowest in the worldIn addition to these problems, the spectrum bids for both 2G and 3G have been tainted by dysfunctions and delays, generating many losses and discouraging many investors.

Indian Telecom offers without question an amazing potential growth for the investors and is likely to participate actively in the profound changes of Indian society, but it also comes with uncertainties which represent a risk for the investors this country is looking for.

CPIT and Galigeo sign a partnership agreement for South East Asia

CPIT and GaligeoCPIT and Galigeo announced they signed a partnership agreement, making CPIT the regional distributor of Galigeo’s Geo-Business Intelligence solution in Southeast Asia.

Location Intelligence needs are quite new in this region but quickly becoming strategic for service providers willing to increase their marketing and operational efficiency, as well as their quality and proximity of services delivered to customers.

This partnership will increase Galigeo exposure in the region and expand CPIT’s solution portfolio.

Webigeo and Geodashboard
Screenshots of Webigeo and Geodashboard

Galigeo, a France Telecom – Orange spin-off, is a world leader in Geo-Business Intelligence. Galigeo designs and produces solutions to integrate the geographical dimension within business intelligence in order to improve analysis, understanding and management of business activities for both public and private organisations.

CPIT is a software editor and system integrator based in Bangkok, Thailand. CPIT delivers innovative Telco-grade BSS/OSS solution to fixed, mobile, IP and multi-play communication service providers.

Emerging market driving global growth for mobile services

The global mobile data market is estimated to be worth US$340 billion by 2014, a growth driven by emerging markets according to a new research from Informa Telecoms & Media. Developing countries from Asia, Middle East, Africa, South America and Eastern Europe are expected to account for more than a third of the global mobile data revenues in 2014.

Because these countries infrastructures and services are not as accessible and available as in developed countries, mobile Value Added Services are a very effective way of deploying new services having a very big impact on day-to-day lives of the local population.  In particular, operators are seeing strong uptake of utility type services including mobile payments, P2P funds transfer and agricultural information services.

While developed countries market are already saturated and growth perspective quite modest, emerging markets will become a key focus for the mobile industry, from the operators to the manufacturers as well as the VAS platform and technology vendors.